💰 Refund Policy

1. General Refund Policy

At Cute Design, we strive to provide exceptional AI-powered design services. Due to the digital nature of our service and the immediate value provided through AI-generated designs, all sales are final and non-refundable.

This policy applies to all subscription plans and one-time purchases made through our platform.

2. Why We Don't Offer Refunds

Our no-refund policy exists because:

• Immediate Value: You receive instant access to AI-generated designs upon payment
• Digital Products: Once designs are generated and downloaded, they cannot be "returned"
• Free Trial: Our Starter plan allows you to test our service before upgrading
• Transparent Pricing: All features and limitations are clearly displayed before purchase
• Operational Costs: AI processing and infrastructure costs are incurred immediately

3. Before You Subscribe

To ensure you're satisfied with your purchase, we recommend:

• Try the Free Plan: Use our Starter plan to test design quality and features
• Review Plan Details: Carefully read all plan features and limitations
• Check System Requirements: Ensure your device supports our platform
• Contact Support: Ask questions before purchasing if you're unsure

4. Subscription Management

While we don't offer refunds, you have full control over your subscription:

• Cancel Anytime: You can cancel your subscription at any time
• No Cancellation Fees: There are no penalties for canceling
• Access Until Period End: You retain access until your current billing period expires
• Downgrade Options: You can switch to a lower-tier plan

5. Exceptional Circumstances

In rare cases, we may consider exceptions to our no-refund policy:

Technical Issues

• Prolonged service outages preventing service use
• Critical bugs that prevent core functionality
• Payment processing errors resulting in duplicate charges

Legal Requirements

Refunds may be provided where required by applicable consumer protection laws in your jurisdiction.

6. Dispute Resolution

If you believe you have a valid claim for a refund:

1. Contact our support team at support@cutedesign.ai
2. Provide detailed information about your issue
3. Include relevant screenshots or documentation
4. Allow up to 5 business days for our response

We will investigate each case individually and respond with our decision and reasoning.

7. Chargebacks and Disputes

Please contact us before initiating a chargeback. Chargebacks for services that were delivered may result in:

• Immediate account suspension
• Loss of access to all designs and data
• Additional processing fees
• Potential legal action for fraudulent chargebacks

8. Service Credits

In cases where we cannot provide a refund but acknowledge a service issue, we may offer service credits, additional generations, or extended subscription periods as compensation.

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Continued use of our service constitutes acceptance of the updated policy.

10. Contact Information

For questions about this refund policy or to request an exception review:
Email: support@cutedesign.ai
Subject: Refund Policy Inquiry

Please note: Contacting us does not guarantee a refund, but we will review your case fairly and respond promptly.